Petflow - Review about Heartgard from Crofton, Maryland

Ordered heart guard from petflow, when the package arrived I opened it at my mailbox in my car.The second I opened the box hundreds of ants swarmed out of the box and all over my hands.

I had to toss the box into the road then jump out of my vehicle to get the ants off of me as they were heading up my arms. There were so many that I had to dump the meds on the ground and bang the box on the ground just to be able to put it in the bed of my truck and even after doing that ants still got on my hand. They were carrying a white substance I now know to be eggs!! The company that handles meds for petflow is vetsource and they have replaced them but petflow acted like it was no big deal.

When I told them I didn't think I could continue to buy pet products from them they chuckled and said yea, good idea.I asked to speak with a supervisor but one never returned my call.

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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability

Reason of review:
Problem with delivery
Product or service
Review category
Pet Medicine and Veterinary Clinics
review #640189 by

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